Why Did I Receive This Notification?

You may receive an email from BrightManager letting you know that you have a set number of days (for example, 7 days) left before your data is permanently deleted. This email refers to our data retention policy following the closure or cancellation of an account.

What Is the Data Retention Period?

When you cancel a BrightManager account, we retain the data stored within your account for 1 year from the cancellation date. After this retention period ends, all associated data is permanently deleted from our systems and cannot be restored.

Why Do We Send This Notification?

We send a reminder email close to the end of the data retention period to ensure that you have the opportunity to access or export any information you may need before it is deleted. This is part of our commitment to help you maintain compliance and securely manage your data.

What Actions Should I Take?

If you need any information or documents from your cancelled account, make sure to:

• Log into the cancelled account (if access is still possible)
• Download or export any critical data you may need for your records
• Contact BrightManager support for assistance if you are unable to access your data

After the retention period, your data will be permanently deleted and cannot be recovered.

Frequently Asked Questions

Q: What if I have multiple accounts?
If you receive an email for a specific account, it refers only to that cancelled account. Your other active accounts are not affected.

Q: Can I request an extension to the retention period?
As a rule, the data retention policy is fixed to ensure compliance and data security. If you believe special circumstances apply, please contact support as soon as possible.

Q: Who should I contact for help?
If you are unsure about the notification or need help retrieving your information, reach out to the BrightManager support team with your details and we will assist you.