Q: I can’t see the paused button for a generated email in the queue. How do I make it appear?

A: If you’re unable to see the paused button for emails in the queue, this is usually related to your staff permissions. Here’s how an admin or full-permissions user can update your settings so you have access:

1. Go to Settings > Staff.
2. Find the staff member who needs this permission, and click the three dots to edit their settings.
3. Scroll down to the Permissions list.
4. Look for Hide Other User Clients. This is typically toggled OFF by default.
5. Toggle Hide Other User Clients ON.
   • A sub-permission called Hide Other User Clients Emails will now appear.
   • This sub-permission may still be toggled ON even if the main permission was OFF previously.
6. Toggle Hide Other User Clients Emails OFF.
7. Then, toggle Hide Other User Clients OFF again.
8. Scroll to the bottom of the page and click Save Settings.

After following these steps, you should see the email queue and the paused button for generated emails.

If you still cannot access the feature, please contact your administrator or reach out to our support team for further assistance.