Q: Why does my client get an “email already exists” error when registering for the portal?
Q: What can I do if my client sees 'email already exists' when signing up for the portal?
Q: Client portal registration fails – ‘email already exists’ issue.
Q: How do you resolve the ‘email already exists’ error for client portal sign up?
Q: My client can't register for the portal because their email already exists – what should we do?
A:
This error occurs when the email address your client is using is already associated with a previous portal registration—often with another accountant.
To resolve this issue:
- Ask your client to email support at brightmanagersupport@brightsg.com from the email address that is experiencing the problem.
- In their email, they should request that support remove any old registration linked to their email address.
Once support removes the previous registration, your client will be able to register for your portal using that email address.